Our mission is not only to connect you with programs that can help you get a free or discounted device, but also to provide you with the knowledge and tools to navigate these opportunities confidently. This Resources & Guides section is your go-to hub for detailed information, step-by-step instructions, and valuable tips on applying for government assistance programs like the Affordable Connectivity Program (ACP) and Lifeline.
Whether you’re new to these programs or looking to stay updated on recent changes, this page will help you make informed decisions every step of the way.
Understanding the Affordable Connectivity Program (ACP)
The Affordable Connectivity Program is a federal initiative designed to help low-income households stay connected by providing discounts on internet service and devices like smartphones, tablets, and laptops.
Key Points to Know:
- Offers monthly internet discounts of up to $30 for eligible households ($75 for households on Tribal lands).
- Provides a one-time device discount of up to $100 when purchasing through a participating provider.
- Requires co-payment of more than $10 and less than $50 for the device.
Useful Guides:
- Step-by-Step ACP Application Guide
- List of Documents Needed for ACP Approval
- How to Find ACP-Approved Providers in Your State
Understanding the Lifeline Program
The Lifeline Program is another federal benefit that provides a monthly discount on phone or internet services for eligible low-income consumers.
Key Points to Know:
- Monthly discount of up to $9.25 for eligible households ($34.25 for Tribal lands).
- Can be used for either home internet or phone service.
- You can combine Lifeline and ACP benefits for bigger savings.
Useful Guides:
- Lifeline Application Instructions
- How to Recertify Your Lifeline Eligibility Annually
- Understanding State-Specific Lifeline Rules
Eligibility Criteria Explained
Both ACP and Lifeline have strict eligibility requirements based on income or participation in qualifying government assistance programs.
You may qualify if you:
- Participate in programs like SNAP, Medicaid, SSI, WIC, or Federal Public Housing Assistance.
- Have an income at or below 200% of the Federal Poverty Guidelines (for ACP) or 135% (for Lifeline).
- Live on Tribal lands and participate in Tribal-specific assistance programs.
Guides in This Section:
- How to Check Income Eligibility for ACP and Lifeline
- Full List of Qualifying Programs for Each Benefit
- How to Prove Eligibility Without Income Documents
Step-by-Step Application Process
Applying for ACP or Lifeline can be simple if you know exactly what to do.
General Steps:
- Check your eligibility through the official National Verifier system.
- Gather all required documents (ID, proof of income, program participation proof).
- Apply online through the official program website or through a participating provider.
- Choose your device and service plan (if applicable).
- Wait for approval and activation.
Helpful Guides:
- National Verifier Walkthrough Guide with Screenshots
- Common Application Mistakes and How to Avoid Them
- What to Do If Your Application Is Denied
State-by-State Program Directory
Not all providers operate nationwide, and some states have their own additional benefits.
In this section, you’ll find:
- A clickable U.S. map linking to state-specific ACP and Lifeline provider lists.
- Information on state-run technology assistance programs.
- Local nonprofit and community resources that can help with applications.
Device Selection & Usage Tips
Getting a device is just the first step — knowing how to use it effectively is just as important.
Guides in This Section:
- Choosing Between a Free Government Phone, Tablet, or Laptop
- Understanding Device Specifications (RAM, Storage, Battery Life)
- Tips for Setting Up Your New Device Securely
- How to Access Free or Low-Cost Apps and Tools for Education and Work
Troubleshooting & Support
Even after approval, you may face challenges with your service or device.
Guides in This Section:
- How to Request a Device Replacement Under Warranty
- Fixing Common Internet Connection Problems
- How to Transfer Your Benefits When Switching Providers
- Contact Information for Major ACP and Lifeline Providers
Program Updates & Policy Changes
Government programs evolve over time. This section keeps you updated on the latest rules, benefit changes, and new offers.
You’ll find:
- Recent FCC Announcements
- New Providers Added to the Program
- Changes to Eligibility Rules or Benefit Amounts
Downloadable Resources
To make things easier, we offer free downloadable PDFs and checklists, such as:
- ACP Application Checklist
- Lifeline Recertification Checklist
- State-by-State Provider Contact List
- Document Preparation Guide
This Resources & Guides section is updated regularly to reflect the most current information. We recommend bookmarking this page so you can return to it whenever you need reliable, easy-to-understand guidance on government connectivity programs.